Donor Profile: Erin Doubleday


From the moment Erin Doubleday attended a community event focused on Swedish Hospital’s Violence Prevention Program (now Pathways) in 2019, she knew she wanted to support its mission.  As Erin explains, “When I heard about the woman brought into the Emergency Room who was being sex trafficked, that story stayed with me.  You’re not just helping the immediate neighbors, you are meeting the needs of everyone who walks through your door—you find a way to help”.  This event inspired Erin to become a generous donor to the Pathways Program, and in doing so, also become a member of the President’s Society.  The President’s Society is a special group of benefactors whose strong annual support helps us provide the safest, highest quality of care for our diverse community. This prestigious society was created to recognize the contributions of those who give $1,000 or more annually.

Erin, who is a Realtor with Century 21 Elm in Park Ridge, currently lives in Park Ridge with her husband Matt and three sons, but has deep roots in the neighborhood surrounding Swedish.   She grew up about a mile away from the Hospital, she and her family have used Swedish doctors for years and two of her sons were born at Swedish.  Years later, she is delighted to be reconnected with the Hospital through the Foundation and its array of innovative programming that’s making a difference in people’s lives. 

When asked why she and her family have been such loyal and enthusiastic supporters of the hospital’s programs over the years, Erin is quick to answer, “The roots of all your programs are so deep within the community, but you’re also available to assist anyone who needs it- it doesn’t matter if you live one block away or on the other side of the city- if you cross the Hospital’s threshold, you’re going to get help.  It makes my heart happy knowing that Swedish is changing lives for the better”.  To learn more about how you too can support any of our community-based programs, please visit the donation form, or call the Foundation office at 773-293-5121 or email,

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Translation Services Help Thousands during the COVID-19 Pandemic


A patient uses the real-time translation services during a medical visit.

Swedish Hospital is located in a culturally-diverse area that is home to immigrants and refugees from more than 60 nations.  In order to provide the best possible care to our patients and community members, we routinely provide real-time interpretive services in over 100 languages. As the COVID19 pandemic began to surge (from May through June), our need for interpretive services increased dramatically. Thanks to funding from the Chicago Community COVID-19 Response Fund, Swedish was able to quickly and effectively assist thousands of non-English speaking individuals across the Chicagoland area understand COVID-related needs, symptoms and treatment plans.

Specifically, funds were used to provide for in-person, phone and video-based interpretive services in over 46 languages for hospitalized patients with COVID-19, those coming to the COVID-19 testing tents, patients coming to the hospital for treatment services, or individuals calling in to the COVID-19 Help Line. Reflective of the diversity of our communities, a majority of callers to the helpline required assistance in Spanish and Korean, but we also received requests for translation in Arabic, Vietnamese, Assyrian, Urdu, and Rohingyan in addition to almost 20 more languages. Staff members answering the Help Line are able to seamlessly add a translator via phone or video conference to support a caller in real-time. Thanks to our real-time translation services, individuals from the community are able to convey their symptoms, questions and concerns via the COVID-19 Help Line and to staff in the testing tents

Additionally, Swedish Hospital created two, YouTube Public Service Announcement videos about symptom screening and testing in both Spanish and English. Click here to view the video in English or Spanish.     

We have also created printable COVID-19 resources and educational materials in 6 of the most popular languages spoken by our patients, including Spanish, Polish, Korean, Arabic, Vietnamese and Assyrian.  Links to all of these are available on our website.

Ensuring that a patient understands a diagnosis or treatment plan is essential for providing them with the best care, especially during the COVID-19 pandemic. Translation services are essential, as illustrated with one of our COVID-positive patients.  Part of Swedish Hospital’s response to COVID-19 has been to provide pulse oximeters to discharged COVID-19 positive patients, so that they can monitor their blood oxygen levels and identify any issues that require additional medical care from the safety and comfort of their home. During the first week of June, our medical team discharged a stable COVID-19 patient and gave him a pulse oximeter to take home with him. However, this patient was Spanish speaking, and he did not fully understand the instructions for use of the device at discharge. By connecting this patient with translation services, Swedish was able to educate him on how to use the pulse oximeter to monitor his recovery. This tool allows us to best use hospital resources, while empowering our patients to watch for warning signs and seek medical attention when needed.

Thanks to initial funding from the Chicago Community COVID-19 Rapid Response Fund, and current funding from donors, Swedish is able to offer real-time translation services to our patients and community members in over 100 languages, ensuring that we provide best care to our patients. For more information on how you can help, please contact please visit the donation form, or call the Foundation office at 773-293-5121 or email,

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Violence Prevention Program Has a New Name


L to R:  Evelyn Torres, Pathways Advocate; Leena Thomas, Pathways Data Assistant; Kate Lawler, Pathways Director; Quinn Davis, Apna Ghar Counselor and Medical Advocate; and Susan Pieters, Between Friends Adult Education Coordinator.

The month of October marked Domestic Violence Awareness Month, a time for reflection as we look back on the success of Swedish’s Violence Prevention Program and forge ahead to the future. Since its inception in 2015, Swedish Hospital’s Violence Prevention Program (VPP) has secured over 2 million dollars in grants and donations with which we have served over 1700 survivors of domestic violence, human trafficking and sexual assault and trained over 2600 providers and staff to recognize and respond to these forms of harm. We remain grateful to the Swedish Hospital Foundation Board, for without their vision and commitment in providing the initial seed money to establish the program, these milestones would never be realized.

In these turbulent times of COVID-19, Kate Lawler, VPP Director, notes that the increased stresses of daily life have put people who are in unsafe relationships in greater risk. “Calls to domestic violence hotlines have increased sharply; the economic downturn, increased alcohol consumption and mental health concerns coupled with homeschooling children have compounded family stressors.” During the lockdown period from mid-March to late-June, fewer survivors came into the emergency room due to a fear of being infected.  However, those who did come showed indicators of escalated violence, such as head injuries and strangulation compared with the same period from last year–an increase of 113%. ”  The numbers of domestic violence and sexual assault cases in the emergency department started to increase again after the stay-at-home order ended.  Given the 5 years of successfully working with trauma survivors through the VPP program, staff are prepared for this moment and ready to assist survivors with support, resources, information, and the tools to make choices to ensure their safety.

As the program continues to evolve, the Violence Prevention Program has changed its name to more accurately reflect the support that we offer survivors of interpersonal violence. The new name is Pathways: Walking Beside Survivors of Domestic Violence, Human Trafficking, and Sexual Assault. Specifically, the program encompasses:

  • Pathways to training and education for medical providers and staff. 
  • Pathways to on-site crisis intervention and immediate safety planning.
  • Pathways to community partners for counseling, case management, legal advocacy, shelter and transitional housing
  • Pathways to care and forensic evidence collection by Sexual Assault Nurse Examiners.
  • Pathways to trauma-informed medical, dental and mental health services.
  • Pathways to prevention through education, awareness-raising and advocacy.
  • Pathways to healing and hope.

The name change is explained by Kate Lawler, who describes, that “We wanted to move away from a name that focuses on the harm that is done, and rather, place emphasis on the role that we have in shaping the road ahead.  Each person’s path moving forward is different and multi-faceted.  Our role is to provide information, options and support as survivors set out on the pathway or pathways that make most sense for them.”  The Pathways program is funded by grantor such as 5th/3rd, and the Department of Justice, foundations and the generosity of donors like you. To make a gift to Pathways, please contact please visit the donation form, or call the Foundation office at 773-293-5121 or email

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